When Therap began to develop a documentation system for providers of services to people with developmental disabilities in 2003, the team made decisions to use a Commercial Off the Shelf (COTS) system, using a Software as a Service (SaaS) platform, and to develop a person-centered data storage system. Consequently, Therap’s comprehensive electronic record-keeping system has been able to meet the changing needs of its customers for nearly twenty years. During those years there have been profound changes in theory and in the overall approach to providing services and support to individuals with developmental disabilities.

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