The white paper explores the transformation toward a Zero Incident Enterprise (ZIE), focusing on automating IT helpdesk incident routing and adopting a "left shift" approach. It highlights the use of AI, ML, NLP, and RPA for intelligent triage, anomaly detection, and self-healing systems. The left shift empowers users and frontline staff with tools, training, and knowledge bases to resolve issues early. It also emphasizes proactive prevention, predictive analytics, blockchain, and quantum computing for future scalability. The paper outlines phased implementation strategies, stakeholder alignment, and change management for successful adoption.

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