This HCLTech white paper explores how observability—beyond monitoring and telemetry—drives operational resilience, efficiency, and customer experience in the digital age. It outlines core components (logs, metrics, traces, AI analytics), types (application, data, cloud, infrastructure, AI observability), and benefits like reduced MTTR, proactive issue resolution, and integrated decision-making. Use cases span healthcare, telecom, government, education, and cloud providers. Challenges include data complexity, tool fragmentation, and governance. Market growth is set to double in three years, with “Observability-as-a-Service” emerging as a key enabler for future-ready, high-performing systems.

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