Optum has been assessing the No Surprises Act (NSA) since late 2020 and has made necessary modifications to its billing policies and procedures to support compliance with the NSA provisions that took effect Jan. 1, 2022. This document provides physicians, billing staff and others with a detailed summary of the law’s key requirements and mechanisms, as well as recommendations to help support compliance. What is the No Surprises Act? The NSA provides individuals and families covered by group and individual health plans protection against unexpected, high-priced medical bills for services delivered at in-network facilities by out-of-network (OON) providers.

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