Everbridge's white paper, 'The Missing Piece of Higher Education IT Incident Resolution,' highlights the severe IT incident challenges faced by universities. With vast personal data and research, higher education is a prime target for cyberattacks, experiencing nearly 1,000 phishing incidents on 131 universities in a year. The document outlines core problems: fragmented communication systems, inefficient manual escalation, and difficulty rapidly convening response teams. Everbridge's critical event management (CEM) platform is presented as the solution, automating operational responses to critical events. This ensures people's safety and business continuity by streamlining incident resolution, overcoming the inherent complexities of diverse devices and decentralized control within educatio

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