The article discusses the complexities of pricing for Large Language Models (LLMs), which are increasingly used in business operations. It explains how costs vary depending on the model's capabilities, such as generating content or summarizing text, and highlights the challenges companies face when choosing between building their own LLM applications or using Contact Center as a Service (CCaaS) solutions. The article also explores cost-saving strategies, including leveraging open-source models and smaller language models (SLMs), emphasizing the importance of understanding the specific needs and usage patterns to manage costs effectively.

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