1 The Future of Healthcare is Virtual: How Payers Can Navigate the Booming Industry By Lucia Savage I f you are a payer, would you want the hospitals in your network to not be accredited by the Joint Commission on Accreditation of Healthcare Organization (JCAHO)? What about your physician network? Do you want board-certified specialists? How about healthcare professionals who adhere to evidence- based medicine best practices, for instance, not prescribing antibiotics for colds caused by viruses? These are the fundamentals to look for in both your brick-and-mortar and virtual-first digital healthcare providers. In fact, baseline evidence bears up to scrutiny that a virtual-first delivery method yields the same or better health outcomes as traditional healthcare. Today,

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