FEBRUARY 20232 The Critical Impact of Public Safety Staffing Background: “9-1-1, What is your emergency?” Call takers at public safety communication centers across the United States say this line 7.6 times every second of the day. With over 96% of the country’s geographic area supporting 9-1-1 access, this lifeline to citizens became an integral component of how law enforcement is alerted to criminal activity. For the criminal justice system to function effectively, agencies must have the right personnel answering these calls, responding to reported incidents, and completing investigations.

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