SoftwareReviews' latest research reveals a disconnect: while only 64% of respondents would recommend their current HCM solution, 92% of organizations still plan to renew despite significant downsides. The top reason for switching providers is poor customer service and support, which is a critical concern. Underperforming software tools can seriously impact productivity across all levels, from hourly workers to executives. Additionally, a difficult user experience can lead to employees avoiding the software altogether. Ignoring these issues risks significant costs and undermines workplace engagement.

Join for free to read