OpenText’s whitepaper argues that traditional knowledge management in law firms is inefficient, with critical expertise hidden in siloed systems. AI-powered enterprise search solves this by unifying data from DMS, HR, billing, and matter management systems, surfacing explicit and implicit knowledge quickly. Use cases include: winning new business by proving expertise with data-backed evidence, improving client service with smarter internal research, and creating a competitive advantage through efficiency and niche specialization. OpenText Decisiv enables single sign-on access, concept-based search, and personalized knowledge environments, boosting ROI and firm differentiation.

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