The Verizon whitepaper explores how organizations can modernize calling and collaboration tools to support flexible work environments. As hybrid work becomes the norm, leaders must integrate digital and physical workplaces with secure, reliable, and cloud-based solutions. Key strategies include consolidating platforms, upgrading legacy systems to cloud and wireless technologies, and enabling video conferencing and collaboration tools across devices. Benefits include reduced costs, improved productivity, and better employee and customer experiences. Organizations should focus on ROI, security, and scalability to meet evolving workplace demands.

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