This white paper from Expleo and IBS Intelligence outlines how enterprises can use process automation to drive optimization across operations. It traces automation’s evolution in BFSI, from ATMs to robotic and intelligent process automation, with hyperautomation and cognitive tools shaping the latest phase. The framework stresses prioritizing high-impact processes, leveraging golden-source data, and embedding BPM as the foundation, with RPA/IPA enhancing efficiency. Key success factors include establishing a Center of Excellence, applying change management, and aligning technology with business goals. Case studies show automation cutting manual errors, reducing processing time by up to 85%, and improving compliance.

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