Powering the digital passenger experience in Travel and Transport Dr. Emre Serpen Industry Consultant, Travel and Transport Vertical, HCLTechPowering the digital passenger experience HCLTech developed XPlatform to improve passenger experience and drive revenue growth for the Travel and Transport Segments. The platform provides an exciting interface to passengers through intelligent bots powered by AI, enabling text and voice conversations. This is key to creating engagement and excitement with the passenger about their travel interests, and travel journey, through context-aware dialogue. * New Distribution Capability (NDC) is a travel industry-supported program launched by IATA for the development and market adoption of a new, XML-based data transmission standard. ONE Orde

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