The Precisely whitepaper emphasizes that accelerating digital adoption and reducing costs start by transforming customer communications. Financial institutions have embraced digital-first banking tools—including mobile apps (used by 48% of customers) and online portals (23%)—to enable balance checks, transactions, records access, and self-service support. These digital channels extend and integrate seamless, personalized customer experiences, meeting evolving preferences. Digital transformation drives operational efficiency and cost reductions, with banks reporting 20-40% lower operating costs through automation and process optimization, ultimately enhancing customer satisfaction and competitive advantage in today’s digital banking landscape.

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