The IDC white paper highlights the critical role of digital employee experience (DEX) in driving business performance and transformation. It argues that productivity alone is insufficient in the experience economy. Poor DEX leads to attrition, low engagement, and business disruption, while proactive management boosts satisfaction, agility, and customer experience. Digital Employee Experience Management (DEEM) solutions provide analytics, automation, and predictive insights to optimize IT support and empower employees. Companies adopting DEEM report improved retention, productivity, and innovation, making DEX essential for competitiveness.

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