The Precisely whitepaper underscores that optimizing onboarding is a critical business imperative for insurers, as this post-sale phase significantly shapes customer perception and loyalty. Eighty-six percent of consumers are more likely to stay loyal to companies that invest in welcoming and educational onboarding content. A seamless, personalized onboarding experience increases renewals and builds lifelong relationships. Conversely, a poor onboarding process leads to a 19% abandonment rate, resulting in lost revenue and challenges acquiring new customers. Digital tools, interactive content, and data-driven personalization are essential elements for successful insurance onboarding.

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