Improve your hospice organization’s score with effective strategies What Are Star Ratings? In order to understand how to become a five-star rated hospice organization, you need to understand how CAHPS (Consumer Assessment of Healthcare Providers and Systems) scores work. Essentially, there are eight sections with 48 questions total that need to be answered by the surviving family or guardian(s) after the hospice patient has died. These questions can range from checking in on the patient about their pain to how well the family felt educated by the healthcare professional during the time of treatment.

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