Digital government has advanced for decades through database modernization, streamlined processes, and cloud adoption, but the COVID‑19 pandemic forced sudden, large‑scale shifts to online services. Agencies had to keep existing platforms running while rapidly moving essential services online and supporting remote operations. This urgency led to fragmented systems and data silos, where citizen information remained isolated within individual departments. A robust, flexible identity foundation became essential. Strong IAM enables secure, unified access, reduces duplication, and supports scalable, interconnected digital services that build citizen trust and allow governments to deliver efficient, modern online experiences.

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