Cognizant’s whitepaper explains how Edge Computing, AI, and Generative AI are transforming restaurant technology by addressing challenges like low customer retention, inefficient operations, and high labor costs. Edge enables real-time data processing at restaurants, supporting AI for personalization, inventory management, and automation. Generative AI enhances menu design, customer interactions, and staffing. Use cases span kiosks, POS systems, and contact centers, delivering faster service, better data privacy, and offline capability. Quantization enables lightweight AI at the edge, and hybrid cloud architectures improve resilience and business continuity.

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