The Precisely whitepaper highlights Gartner’s findings that low-effort customer service is crucial for growth across banks, insurance, telecom, and utilities providers. Customers experiencing low-effort interactions are 94% likely to repurchase and 88% likely to spend more, whereas 81% encountering high-effort service intend to share negative feedback. With Amazon-like, seamless omnichannel experiences becoming the standard, businesses must innovate to meet rising customer expectations. The whitepaper explores strategies to reduce customer effort, enhance loyalty, and drive sustainable growth through superior service delivery.

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