This white paper by NTT DATA explores how a modern digital workplace can transform healthcare by enabling seamless interaction between staff and technology. It emphasizes user-centric, experience-level support (XLA) over outdated SLA models to proactively resolve IT issues, reduce clinician burnout, and improve outcomes. Key benefits include higher workforce satisfaction, better patient care, and lower operational costs. By integrating automation, AI, and contextual awareness, organizations can build resilient support models that scale with hybrid workforces and evolving digital health technologies.

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