This whitepaper analyzes post-pandemic eCommerce evolution and how enterprises must align strategy, technology, and experience. HCLTech introduces accelerators like ADvantage Commerce and Retail Order Dashboard for omnichannel growth. It highlights robotics, live commerce, and subscription management as key enablers of customer-centric ecosystems. The paper concludes that enterprises combining personalization, automation, and immersive experiences will lead future digital commerce.

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