This SmartStream white paper highlights the paradox of banks being data-rich but information-poor. Despite massive data growth, legacy systems and manual processes slow insight generation, driving up operational losses, costs, and customer churn. AI-enabled solutions like SmartStream Air and Affinity automate reconciliations, reduce false positives, and learn from human matching to cut delays. Benefits span reducing losses, boosting productivity, accelerating digital payments, and improving customer retention—where a 5% increase can lift profits by up to 95%. With AI embedded securely into workflows, banks can achieve “operational alpha” through greater agility, efficiency, and customer responsiveness.

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