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Contact Centre Optimisation

Contact Centre Optimisation

Inawisdom
Pages 2 Pages

Inawisdom started by deploying their Rapid Analytics and Machine Learning Platform (RAMP), an AWS-based platform designed to offer a secure and scalable environment for data processing, model development and testing. This platform allowed raw data in the form of call transcripts and recordings to be easily ingested for analysis, with the initial dataset comprising a significant volume of around 80,000 calls made over the course of 12 months.

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