The CIO guide emphasizes the importance of automation for enhancing operational excellence, customer experience, and employee engagement. It advocates for a composable enterprise, where automation is built from reusable building blocks and APIs, enabling agility and scalability. The guide provides a checklist for a successful automation strategy, emphasizing central governance, a full range of automation types, and support for various user personas. Case studies highlight successful implementations in operational, customer, and employee domains. The conclusion underscores the necessity of a holistic integration strategy to unlock the full potential of automation.

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