This insight report explains how artificial intelligence — particularly generative and agentic AI — can significantly improve government efficiency, service delivery, and operational resilience. It outlines use cases including task automation, regulatory streamlining, predictive analytics, IT modernization, fraud detection, and citizen engagement. The paper highlights how AI can reduce administrative burden, accelerate decision-making, enhance data utilization, modernize legacy IT systems, improve cybersecurity, and prevent financial fraud. It emphasizes that successful adoption requires leadership commitment, workforce enablement, and strategic integration into government operations to achieve measurable productivity gains, cost reductions, and improved public trust.

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