This NTT Data white paper highlights how enterprises must build business-agile IT services platforms to meet rising demands for speed, resiliency, and innovation. IDG research shows most IT leaders struggle with cloud cost management, security, and tool integration. Manual governance slows progress, underscoring the need for automation, orchestration, and shared services platforms that free resources for strategic work. Nearly 80% of firms expect to increase reliance on external partners for skills, cost optimization, and security. Success depends on aligning IT with business outcomes, adopting flexible architectures, and leveraging AWS for scalable, future-ready agility.

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