Infosys’ white paper highlights how AI can transform slow, paper-heavy customer onboarding into a seamless digital process. Traditional onboarding often takes weeks, costs banks millions, and drives customer dropout. By contrast, AI-powered onboarding uses OCR for document capture, video KYC, biometrics, and API integrations to cut onboarding time to under 30 minutes. The framework is built on the 4i principles—imbibition, ingestion, incubation, and illumination—ensuring data capture, verification, compliance, and account setup. Benefits include faster onboarding, fraud reduction, improved customer experience, and regulatory compliance. Global banks already use AI-driven decisioning, e-KYC, and virtual assistants to scale efficiently.

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