Introduction Contact centers are stuck between a rock and a hard place: PCI DSS compliance and the available technology. Meeting the required standards is difficult when the current MFA solutions do not meet the requirements. PCI DSS v4.0 will take standard in March 2024, and requirements are stricter than in 3.2.1. However, agent identity security is a priority for BPO customers. In fact, many customers are already demanding security measures in line with future-dated PCI 4 requirements.. Organizations must review the Section 8 requirements and develop a plan to meet them before March 31, 2025.

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