BCG’s white paper outlines a “Programmable Back Office with Zero Ops” model to transform banking operations through full automation, agile teams, and dynamic prioritization. The four pillars—Zero Ops, Light Ops, Agile Ops, and Programmable Back Office—replace paper workflows, boost straight-through processing (up to 90% for simple products), and route only necessary tasks to humans. Smart queuing algorithms match files to teams in real time, ensuring SLA adherence and efficiency. This approach doubles productivity, cuts turnaround times by up to 80%, and enhances customer satisfaction while reducing operational costs.

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