The WEF white paper outlines how AI can reshape telecommunications by boosting operational efficiency, enabling personalized services, and supporting sustainability goals. Key applications include predictive network maintenance, dynamic resource allocation, intelligent customer support, and fraud detection. AI also powers 5G optimization and network slicing, enhancing performance and reducing energy use. Challenges include data privacy, bias, interoperability, and talent shortages. The paper calls for responsible AI adoption through governance frameworks, cross-sector collaboration, and workforce reskilling—positioning telecoms to capture economic value while improving service quality and environmental impact.

Join for free to read