Huron Consulting Group helped higher education institutions evaluate their service delivery models by conducting comprehensive benchmarking and diagnostic studies focused on key functions such as finance, procurement, human resources, and IT. Their approach identifies improvement opportunities by analyzing technology use, organizational structure, and service delivery effectiveness while benchmarking peers and best practices. Huron facilitates enterprise-wide alignment and transformational change through clear governance, defined service levels, ongoing performance measurement, and accountability mechanisms to optimize cost, quality, and customer service outcomes.

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