The Zensar white paper outlines how InsurTech is reshaping insurance distribution through Distribution Connectivity Intermediaries (DCIs). Traditional models relying on agents are costly, siloed, and slow, while customers now demand digital, flexible, and self-service experiences. DCIs, cloud-native platforms linking multiple agents and insurers, create scalable ecosystems with API integration, smart data intake, and analytics. Benefits include faster policy issuance, omnichannel portals, cost reduction, and better customer experiences. Challenges include data security, multi-tenancy concerns, and lack of industry data standards. Going forward, DCIs may enable direct-to-consumer channels, potentially disintermediating traditional agent models.

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