This IDC white paper outlines how Amdocs SmartOps helps telecom providers transition to a hybrid cloud operations model, addressing slow growth, OTT competition, and operational inefficiencies. SmartOps integrates cloud migration, automation, AI, and DevOps with practices for cost optimization, governance, security, and change management. Core services include a Cloud Center of Excellence, Cloud Admin, Cloud Security, FinOps, and DevOps enablement. Emphasis is placed on cultural transformation, cross-functional collaboration, and upskilling IT staff, enabling providers to improve customer experience, accelerate innovation, and maximize ROI from cloud adoption.

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