This whitepaper details Infobip’s Business Continuity Management Program and its commitment to delivering uninterrupted communication services. It explains how resilience, availability, reliability, and security are embedded into Infobip’s platform, processes, and people. The document outlines governance structures, risk assessments, disaster recovery planning, crisis management, and operational response frameworks aligned with ISO 22301 standards. It highlights global redundancy across data centers, regular testing, and continuous improvement practices. The paper demonstrates how robust business continuity safeguards customers, partners, and end users while minimizing operational, financial, and reputational risk.

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