This Infor hospitality white paper explores how artificial intelligence is transforming guest experience, operations, and workforce productivity in hotels and restaurants. It frames AI not as a replacement but as an enabler of human expertise—enhancing personalization, optimizing resource use, and improving service consistency. Real-world examples include predictive maintenance, dynamic pricing, and intelligent staffing. The report stresses ethical AI adoption, employee upskilling, and transparent decision-making as key to industry acceptance. AI-driven innovation creates resilient, customer-centric hospitality ecosystems.

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