This IBM whitepaper explores AI agents as autonomous systems that act on goals, enhancing workflows through automation, decision-making, and productivity. Benefits include augmenting human intelligence, operational efficiency, and personalized customer experiences. However, risks such as bias, privacy breaches, over-reliance, and explainability challenges persist. To mitigate these, IBM emphasizes ethical governance, human oversight, transparency, and technical safeguards like watsonx.governance and Granite Guardian. Responsible deployment is crucial to ensure AI agents drive innovation while maintaining trust, fairness, and accountability.

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