Oracle’s AI agents transform customer experience (CX) by automating routine tasks and enhancing personalized interactions across marketing, sales, and service. Embedded in Oracle Fusion Cloud Applications, these generative AI-powered agents provide contextually relevant, up-to-date information drawn from connected data sources. In marketing, they streamline campaigns; in sales, they generate tailored communications and accelerate processes; and in service, they automate self-service, knowledge creation, and support. By expanding workforce capacity and improving efficiency, Oracle AI agents help businesses deliver better CX while reducing costs and enabling teams to focus on strategic priorities.

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