Introduction There’s no denying that the COVID-19 pandemic has had a dramatic impact on the healthcare industry — especially independent medical practices. At the start of the pandemic, physicians were faced with a barrage of cancelled appointments, forcing many to implement contact- less care strategies and telehealth services in an attempt to recoup lost revenue. Employees were laid off or furloughed, and some practices even closed their doors. The good news is, practices have started rebounding — and those with the most success are the ones that are paying close attention to new patient expectations and looking for ways to reduce administrative burdens.

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