The datasheet explains why integrating Microsoft Teams with a cloud contact center (Five9) improves customer service by connecting agents with subject matter experts to resolve issues faster and raise first-contact resolution. It highlights customer preferences and expectations from the Five9 Customer Service Index 2019, including phone as the top channel (56%), the importance of great service (87%), and the impact of positive service on buying decisions (97%), as well as the need to retain context from past interactions (74%) and reduce customer effort. It also notes that many enterprises still have not integrated CRM into contact center experiences, and positions Synoptek as a Five9-certified implementation and network partner for Teams Phone and Five9.

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