Conduent’s Vaccine Response Centers were designed to help public health agencies manage the massive COVID-19 vaccination effort by ensuring equitable distribution, countering misinformation, and addressing vaccine hesitancy. With over 40 years of experience in public sector health services, Conduent provided integrated citizen experience solutions including helplines, eligibility screening, registration, and post-vaccination follow-ups. These services supported efficient scheduling, reminders, and monitoring of adverse reactions while community outreach raised awareness and improved trust. Leveraging 114+ global contact centers and 25,000 specialists, Conduent enabled rapid, scalable responses to deliver vaccines effectively.

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