Conduent’s rapid-response fraud prevention team helped a top 10 U.S. bank combat rising deposit fraud from stolen checks, mobile app scams, and phishing while addressing staffing shortages that left call queues overwhelmed. Delivered from near- and offshore centers in Guatemala City and Manila, the solution deployed trained agents and real-time research teams to detect and mitigate fraud. Results included a 50 percent cost benefit compared to bank-staffed functions, up to 90 percent reduction in call abandonment rates, and 100 percent SLA compliance. This 12+ year partnership continues to strengthen fraud response and security at sustainable cost.

Join for free to read