The document details Sycomp’s Third Party Maintenance Services, offering a cost-effective alternative to OEM support for storage, server, and network hardware. With flexible Service Level Agreements and coverage in over 180 countries, Sycomp extends equipment life and maximizes ROI. Services include 24/7 automated monitoring, ticketing, and dispatch, first-call support for in-warranty hardware, and end-of-service-life maintenance. Clients benefit from multilingual, follow-the-sun support, a first-time fix guarantee, and 30–40% cost savings compared to OEMs. Supported vendors include DellEMC, IBM, Cisco, HPE, NetApp, and Juniper, ensuring global, reliable, and efficient IT infrastructure management.

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