This brief highlights the importance of accurate configuration data for enabling GenAI in IT operations. Page 1 outlines how CMDBs provide foundational knowledge of services, dependencies, and assets. Page 2 lists AI-enabled capabilities such as automated discovery, anomaly detection, documentation generation, impact analysis, predictive maintenance, and license optimization. Page 3 includes examples of natural-language queries AI can answer using CMDB data. Page 4 explains how OpenText Universal Discovery and CMDB supports SaaS, on-prem, and hybrid deployments—creating a reliable environment for scalable AI adoption.

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