This fact sheet describes Collibra Signature Support, the highest tier of customer support offered. It provides customers with a dedicated technical expert who understands their environment and advocates on their behalf. Key benefits include priority issue resolution, accelerated adoption, proactive guidance, and reduced project risk. The document compares Signature Support to standard support, highlighting faster response times, extended support hours, coaching services, regular cadence meetings, and health reviews. Signature Support is positioned as a high-touch engagement model designed to maximize the value of a Collibra investment, minimize disruption, and help customers achieve business outcomes faster and with greater confidence.

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