Nexthink helped organizations enhance their ServiceNow IT Service Management (ITSM) by embedding real-time, employee-centric insights into the platform. This integration provided accurate and timely data on IT infrastructure, device status, and user experience, enabling faster and more effective incident diagnosis and resolution. By enriching the ServiceNow Configuration Management Database (CMDB) with Nexthink’s up-to-date analytics and user sentiment data, IT teams improved root cause analysis, risk management, and operational efficiency.

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