RSA Help Desk Live Verify secures help desk interactions against rising social engineering attacks that target credential resets and MFA removal, which caused nearly $600 million in losses in 2025. As part of RSA ID Plus, it ensures bi-directional trust by requiring both users and help desk staff to verify each other without shared secrets, using passwordless authentication. The solution integrates RSA Risk AI and Mobile Lock for real-time anomaly detection, protecting against fraud, malware, and ransomware. With simple API integration, it embeds into existing workflows, safeguarding support transactions like wire transfers while improving efficiency and user confidence.

Join for free to read