Ivanti has helped organizations accelerate issue resolution and reduce costs through its ITSM Premium solution, which leverages intelligent automation and AI. The platform enables early detection, diagnosis, and remediation of incidents before users are aware of problems, minimizing escalations and speeding up resolutions. Its capabilities include automated discovery, proactive troubleshooting, self-healing environments, and digital experience management, all designed to streamline IT operations, decrease manual effort, and enhance user satisfaction by shifting-left incident management and optimizing service delivery.

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