Ivanti helped improve service management by equipping service desk analysts with comprehensive asset insights, including device details, user information, performance, and licensing status. Their solutions leverage intelligent automation and AI-powered bots to proactively remediate issues, identify service interruptions early, and accelerate diagnosis and resolution. Ivanti’s approach reduces ticket volume, escalations, and Mean Time to Repair (MTTR), enabling more issues to be resolved on the first call while lowering costs and enhancing overall IT support effectiveness.

Join for free to read