Enghouse Proactive Care is an automation module in the Network Visual Intelligence suite that sends near real-time customer notifications about planned and unplanned wireless coverage disruptions, improving service availability communication for fixed wireless access and fixed-location M2M/IoT use cases. It integrates with existing service assurance and network planning to calculate coverage impacts per customer location (updated nightly), apply configurable impact thresholds, and notify customers through selectable channels at scale, up to millions of monitored locations. The solution also includes management and impact analysis interfaces, integrates with fault management and service management ticketing via REST, SOAP, or file exchange, connects to message gateways (SMTP, SMPP, HTML), a

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